Cancellation policy

  • We begin preparing your package for shipment as quickly as possible. Should you need to cancel your order, you must cancel before 1:00pm PST on the day you purchased.

    If you placed an order after 1:00pm PST, you must cancel before 1:00pm the following day. Cancellations or delivery fee refunds cannot be processed after 1:00pm PST.

  • We do our very best to ensure that every item in your order arrives fresh and safely! If your package was damaged in shipment by the carrier, please keep the box and the merchandise and notify us immediately by email at (xhlcosmetics@gmail.com) with your order number. We will provide you with a label for a return. Once the damaged item is received, we will inspect it and the damaged items, and your item will be replaced and shipped out to you as soon as possible.